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9/4/2014 - New Website and Mobile App Puts the City of Bangor at your Fingertips

Bangor, Maine—The City of Bangor has launched its first ever mobile application (app) called “Go Bangor,” and a newly designed website at Recognizing the drastic increase in the use of smart phones, the app and website will better connect residents and visitors with City Hall. The app provides easy access to information including city news, a public meeting calendar, and social media. 

Of particular note, the mobile app simplifies the process of submitting a service request to the City. See a pothole? Concerned about graffiti?  “Go Bangor” app users can quickly report issues to the City and requests are automatically routed to the appropriate department or individual. App users can also review the status of their open requests. Upon submission, requests are logged in a citizen request management system so that issues are never lost or forgotten and will be escalated if not resolved. The citizen request management system also integrates with the City’s GIS data, providing key information to City staff as to the location of issues that can eventually guide future projects. The service request data will also be used to ensure the efficient delivery of City services.

Government needs to be more efficient and responsive at all levels,” said Council Chair Ben Sprague. “Advances in technology help us do that and with the new tools on our website and mobile app, the City will be able to address issues and track service delivery with quantitative results." 

The “Go Bangor” app is free for users through the Apple App Store and Google Play, and supports both iOS and Android operating systems. Citizens are not required to use the app to submit a service request to the City. While the newly designed website includes a form for submitting issues online, the City will continue to accept requests made via the phone at (207) 992-4200. Visit for more information.

In addition to the new service request form, the City’s redesigned website incorporates a number of new features including a mobile-responsive design, additional city maps, and a more user-friendly layout. The City website was designed in-house by City staff.

The mobile app, citizen request management system and website content management system is built utilizing products provided by QScend Technologies, an industry leader in web-based software solutions and services for municipalities.