- Home
- Departments
- Community Connector
- Passenger Information
- Reasonable Modification
Reasonable Modification
A reasonable modification is a change, exception or adjustment that Community Connector can make to its rules, policies, practices, and procedures to provide a customer with a disability an equal opportunity to utilize Community Connector services.
Review the Policy on Reasonable Modification (PDF). Download the Reasonable Modification Request Form (PDF).
In compliance with the Americans with Disabilities Act, Community Connector allows requests for reasonable accommodations to customers with disabilities.
The request should be as specific as possible and include information on why the requested modification is needed in order to allow the individual to use Community Connector services.
Please note: Requests for accommodations will be considered on a case-by-case basis and may be denied on one or more of the following grounds:
- Granting the request would fundamentally alter the nature of Community Connector's service, programs, or activities.
- Granting the request could create a direct threat to the health or safety of the requestor or others.
- Granting the request would create an undue financial or administrative burden for the Agency.
- Without such modification, the individual with a disability is otherwise able to fully use Community Connector's services, programs, or activities for their intended purpose.
Where to Send the Completed Request Form
The completed request form should be printed out and mailed to:
Community Connector
c/o Reasonable Modification Coordinator
475 Maine Avenue
Bangor, Me 04401
The completed request form can also be emailed to the Community Connector Department.
Request forms can also be obtained at:
Community Connector
475 Maine Avenue
Bangor, Me. 04401
Customers requesting a reasonable modification will receive a determination regarding the request within 10 business days of Community Connector receiving the request.
Customers with disabilities may file complaints regarding denied requests for a reasonable modification or accommodation.
Complaints may be made by any of the following methods:
- Via Mail
Community Connector
c/o Reasonable Modification Coordinator
475 Maine Avenue
Bangor, ME 04401 - Phone: 207-992-4670
- Email Community Connector